Basics of Operations, Project and Quality Management

Operations management (OM) gets as close as we can in business life to the act of creation. It is concerned with creating systems, products and services upon which we all depend. Since this and adding value is the very reason for any organisation’s existence, OM should be at the heart of its affairs.... all managers, irrespective of their job description, create products and services for internal and external customers. In that sense all managers are operations managers.